SHIPPING PROTECTION
Sometimes bad things happen to good parcels. Frustratingly, many delivery services tend to absolve themselves of responsibility, leaving the cost of a replacement up to our small business, which isn’t always feasible. Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit. Please review the following information to understand how our parcel protection works:
What is shipping protection?
Selecting parcel protection at the GIMME checkout ensures that your shipment is covered against:
- Loss, theft or damage during transit
- Resolution of shipping issues by emailing us
- Replacement of your item or a store credit, pending inventory availability
Customers must opt in to our parcel protection option in the cart before checkout for the Parcel Protection Policy to apply. Our parcel protection insurance is not transferable or redeemable for cash, and is not refundable. If customers don’t choose to opt in, GIMME will not be liable for loss, theft or damage in transit.
By participating in our Parcel Protection Policy, you agree that GIMME reserves the right to modify or replace any part of these terms and conditions and terminate this policy at any time without notice.
What is covered by our Shipping Protection Policy?
What happens if my parcel gets lost in transit or delivered to the wrong address?
There are times when parcels are not delivered within the standard time frames as specified by Australia Post, or they go missing entirely. If this occurs, please contact our customer service team so we can open a missing parcel investigation. If Australia Post deems the parcel missing, GIMME will send out a replacement of the order. If there are iItems we are unable to replace we will offer alternative options or provide a store credit.
What happens if my parcel is damaged in transit?
If your parcel arrives damaged by Australia Post, we will replace the item for you. If the item is no longer available, we will provide a store credit. Please contact our customer service team to arrange to have your parcel sent back for assessment by our returns team. Once an assessment has been made, you will be contacted with a resolution.
What if I do not have parcel protection?
If your parcel goes missing, is stolen or damaged in transit, and you haven’t opted in for parcel protection, please contact the shipping carrier directly to seek a resolution. Without parcel protection, GIMME will not be able to provide a replacement or store credit.
What is not covered by our Shipping Protection Policy?
What happens if I have accidentally entered the incorrect delivery address on my order?
It is the customers responsibility to ensure all information is correct at checkout. If an incorrect address is provided and the parcel is subsequently delivered to that address, we cannot be held responsible for either the recovery or replacement of your order. This includes payment of any damages as a result of non-receipt of your order.
If you have provided the wrong address, please contact GIMME customer service as soon as possible to see if this can be rectified.
Can I get a refund on my Shipping Protection?
Once your order has been dispatched, parcel protection is not able to be refunded, even if you are returning your order items.
How do I make a claim?
Making a claim is as easy as sending us an email to hey@gimmestore.com.